Refund Policy
Effective Date: June 2026
Business: Cloud Digital Media, Nashik, Maharashtra
Overview
At Cloud Digital Media, we are committed to delivering high-quality digital marketing services to our clients. Please read our refund policy carefully before purchasing any of our service packages.
Digital Service Packages — Refund Terms
Full Refund Eligible
- Refund request made within 48 hours of purchase.
- No work has been started on your project.
- No account access has been taken from your side.
No Refund Applicable
- Work has already started (content creation, ad setup, SEO work).
- Monthly service is already in progress.
- More than 48 hours have passed since purchase.
- Client has approved content or campaign and work is live.
Service-Specific Policy
| Service | Refund Window | Condition |
|---|---|---|
| Social Media Marketing | 48 Hours | Before content creation starts |
| Performance Marketing | 48 Hours | Before ad account setup starts |
| SEO Services | 48 Hours | Before keyword research starts |
| Google Ads Management | 48 Hours | Before campaign creation starts |
How to Request a Refund
If you are eligible for a refund, contact us within 48 hours of purchase:
- Email: clouddigitalmedia4@gmail.com
- WhatsApp: +91 9921840519
- Subject Line: Refund Request – [Your Order Number]
We will process your refund within 5–7 business days back to your original payment method.
Non-Refundable Items
- Any service where work has commenced.
- Monthly packages after the first week of service delivery.
- Custom strategy documents or reports already delivered.
- Ad spend paid to Google, Meta, or any third-party platform.
Cancellation Policy
- You can cancel your monthly service anytime.
- Cancellation takes effect from the next billing month.
- No partial refunds for mid-month cancellations.
- To cancel, contact us on WhatsApp: +91 9921840519.
Dispute Resolution
If you are unhappy with our service quality, we encourage you to first contact us directly. We will do our best to resolve any issue within 3 working days before any refund is considered.
Contact Us
Cloud Digital Media
Nashik, Maharashtra, India
Email: clouddigitalmedia4@gmail.com
WhatsApp: +91 9921840519
Website: https://clouddigitalmedia.xyz
